Please note: Crystal Universe Pty. Ltd. is a wholesale only company and does not sell directly to the public.
I can't sign into my account, am I doing something wrong?
Do you have a minimum purchase amount?
Does Crystal Universe have a Facebook page?
I already created an account at the Warehouse, do I need to register online?
If I do not have an A.B.N can I still purchase from you?
What payment options are available?
I placed an order but haven't recieved it yet - what is going on?
If I am sick will a crystal heal me?
Why do my crystals look different to those in the Online Store photos?
Can I re-use your item pictures for my business or social media page?
I can't sign into my account, am I doing something wrong?
Your application is most likely still being processed by our staff. Please allow 24 hours for your registration to be completed as we manually process all applications to ensure a valid ABN. If you have not recieved a confirmation email from staff within 48 hours or are experiencing any other registration/account related issues please contact: This email address is being protected from spambots. You need JavaScript enabled to view it.
Do you have a minimum purchase amount?
Yes, our minimum purchase request online is $50. However, our initial purchase requirement in store is $100.
Does Crystal Universe have a Facebook page?
Yes. Please visit https://www.facebook.com/crystaluniversemelbourne/
for information regarding current and upcoming sales events.
I already created an account at the Warehouse, do I need to register online?
Yes. Even if you have registered an account with us in person or over the phone, in order to purchase an order through Crystal Universe online you will need to register again (using the same account details if neccesary). If you require assitance, please sedn through an email to This email address is being protected from spambots. You need JavaScript enabled to view it.u or please call 0438 797 337
How will my order be sent?
We use Australia Post. Goods will be posted only after payment has been received. Please contact staff to arrange alternate methods of postage.
I do not have an A.B.N can I still purchase wholesale crystals from you?
No, all wholesale sales require a valid ABN in order to purchase. International clients please supply business number.
Alternatively, a list of our retail clients is available here: Retail Client Referral List.
or visit our World Class Crystal Retail Gallery upstairs at 202 Turner St Port Melbourne Victoria Australia. You may also contact us for virtual retail consultation on 0438 797 337.
What are your opening hours?
Melbourne Sales Room, Gallery and Warehouse hours are: Monday - Friday 10am - 4pm (and additionally on first Saturday of each month). Appointment is necessary for new customers.
Please contact our Head Office on 03 9646 1744/0438 797 337 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. with any specific questions.
Perth Sales Room, Gallery and Warehouse hours are: Monday - Friday- 9am - 5pm (Please note that the Perth showroom is open by appointment only.) Please contact Perth on (08) 9382-3333 or via email: This email address is being protected from spambots. You need JavaScript enabled to view it. to book an appointment.
Are you open on the weekend?
Our Melbourne warehouses are open ONLY on the FIRST SATURDAY OF THE MONTH
What payment options are available?
Our showrooms accept all major credit cards, cash and eftpos. Our online payment system is processed through PayPal (to set up a Pay Pal account please visit https://www.paypal.com/au/home). Afterpay is available instore.
I placed an order but haven't recieved it yet - what is going on?
Please check to see if you have received any correspondence from us as we may be waiting for your approval or clarification before proceeding with your order. If you have not received any correspondence from us regarding your order, please contact us (This email address is being protected from spambots. You need JavaScript enabled to view it.) and we will assist you with the progress of your order ASAP.
If I am sick will a crystal heal me?
If you are suffering from illness or serious medical condition we strongly urge you to seek the advice of a medical professional.
Why do my crystals look different to those in the Online Store photos?
Due to the diverse amount of geological conditions involved in the formation of crystal, all natural products may contain variation from item to item.
Can I re-use your item pictures for my business or social media page?
No, all pictures remain the property or Crystal Universe Pty. Ltd. and may not be replicated without express permission thereof.
