Please note: Crystal Universe Pty. Ltd. is a wholesale only company and does not sell directly to the public.

 

I can't sign into my account, am I doing something wrong?

Do you have a minimum purchase amount?

Does Crystal Universe have a Facebook page?

I already created an account at the Warehouse, do I need to register online?

How will my order be sent?

If I do not have an A.B.N can I still purchase from you?

What are your opening hours?

Are you open on the weekend?

What payment options are available?

I placed an order but haven't recieved it yet - what is going on?

If I am sick will a crystal heal me?

Why do my crystals look different to those in the Online Store photos?

Can I re-use your item pictures for my business or social media page?

 

I can't sign into my account, am I doing something wrong?

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Your application is most likely still being processed by our staff. Please allow 24 hours for your registration to be completed as we manually process all applications to ensure a valid ABN. If you have not recieved a confirmation email from staff within 48 hours or are experiencing any other registration/account related issues please contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

Do you have a minimum purchase amount?

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Yes, our minimum purchase request is $50.

Does Crystal Universe have a Facebook page?

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Yes. Please visit http://www.facebook.com/crystaluniverse for information regarding current and upcoming sales events.

I already created an account at the Warehouse, do I need to register online?

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Yes. Even if you have registered an account with us in person or over the phone, in order to purchase an order through Crystal Universe online you will need to register again (using the same account details if neccesary).

How will my order be sent?

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We use Australia Post. Goods will be posted only after payment has been recieved. Please contact staff to arrange alternate methods of postage.

I do not have an A.B.N can I still purchase from you?

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No, all Australian sales require a valid ABN in order to purchase.
If you're wishing to purchase from outside Australia please contact This email address is being protected from spambots. You need JavaScript enabled to view it.
Alternatively, a list of our retail clients is available here: Retail Client Referral List.

What are your opening hours?

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Melbourne Sales Room, Gallery and Warehouse hours are: Monday - Friday 9am - 4.30pm (and additionally on first Saturday of each month) (No appointment is necessary.) Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. with any specific questions.
Perth Sales Room, Gallery and Warehouse hours are: Monday - Friday- 9am - 5pm. (Please note that the Perth showroom is open by appointment only.) Please contact Perth on (08) 9382-3333 or via email: This email address is being protected from spambots. You need JavaScript enabled to view it. to book an appointment.

Are you open on the weekend?

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Yes. Our Melbourne warehouse is open on the first Saturday of each month from 9am - 4.30pm.

What payment options are available?

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Our showrooms accept all major credit cards, cash and eftpos. Our online payment sysytem is processed through PayPal (to set up a Pay Pal account please visit https://www.paypal.com/au/home).

I placed an order but haven't recieved it yet - what is going on?

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Please check to see if you have received any correspondence from us as we may be waiting for your approval or clarification before proceeding with your order. If you have not receieved any correspondance from us regarding your order, please contact us (This email address is being protected from spambots. You need JavaScript enabled to view it.) and we will assist you with the progress of your order ASAP.

If I am sick will a crystal heal me?

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The staff at Crystal Universe Pty. Ltd. are not qualified to give out medical advice. If you are suffering from illness or serious medical condition we strongly urge you to seek the advice of a medical professional.

Why do my crystals look different to those in the Online Store photos?

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Due to the diverse amount of geological conditions involved in the formation of crystal, all natural products may contain variation from item to item. 

Can I re-use your item pictures for my business or social media page?

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No, all pictures remain the property or Crystal Universe Pty. Ltd. and may not be replicated without express permission thereof.